Goodwill Wesley Chapel Superstore

Bought a lot of items just before Halloween.Thought I had a pretty ok deal on a pair of sandals. They had no tag but in checkout a supervisor said they looked new but she could give them to me for just less than 2.00 so I bought them & wore them to my daughter's Halloween party. I didn't think about it but I noticed a few people there looking at my feet now I know why. I got home & took them off the black color must have been marker or paint and they turned my feet black 😭

Used goodwill kid’s t-shirt $4.99. New kid’s t-shirt at Ross $4.99 or $3.99. 🤷‍♀️🤷‍♀️🤷‍♀️ And don’t let me start about what a disorganized mess the whole store is. Why should I look at every single item, one by one to find my size???? It’s very convenient for the employees but i certainly won’t do that.

My daughter died and she loved Goodwill. We gave many of her items to the organization including a jewelry box that was mistakenly donated. We left it Saturday evening and my other daughter went back to try to retrieve it on Sunday morning. She could see it as it had not yet been dissemenated throughout the store. The manager, Wayne, told her that he would not give it to her, he would have to file a report and get permission and would call her later that day. We are still waiting for Wayne's phone call. I called the corporate office to speak to "Drew" the person responsible for public relations... the person who answered the phone was very sympathetic, but you probably guessed it...no call back from Drew either. My daughter didn't have any really valuable items but her little treasures were important to us. The only thing that I have to say to Goodwill is "Bye, Felicia" - thanks for putting the perfect cap on what was a terrible journey. Please do not support this awful organization.. UPDATE- We finally heard back from Drew- 2 weeks later. Of course, it was too late by then- everything was gone throughout the Goodwill system. Here's the interesting part (to me). He told me that he never heard my phone message but he got my phone number from somewhere. What kind of PR person doesn't respond for 2 weeks?

This store has become very overpriced. Prices for landfill-quality garments are probably higher than you will pay for new items that are on clearance at Kohl's or Walmart. Ridiculous really. I'm basing my review on two recent trips to this location. Also, after reading about Goodwill's practices I will no longer be buying from or donating to Goodwill. If I had wanted to buy something, the long line of people waiting to check out and only two cashiers would have deterred me.

For a secondhand thrift store the prices are pretty much retail. Considering everything is donated I think it’s ridiculous. If I wanted to pay new prices, I would go to a store to buy the item brand new. On top of that anytime you ask any of the workers for help with anything they seem like it’s such a big problem for them to do their job. I asked one person in the store to help me find the price for the shirt I was trying to purchase, and then was redirected to a different associate who then told me I needed to go to the front to ask. Once I got to the front, I was told that any associate could’ve helped me get a price on the shirt. Once I finally got a price for the shirt, I was told $10. Now, if it was a really nice blouse, I could understand $10. But the fact of the matter is it was a Walmart shirt that could be bought for $5.00 to 8 at the most.I personally would recommend you to just go purchase stuff retail since they are trying to sell it for retail anyway.

If you use a cashapp or google pay do not go here they will refuse your payment, and embarrass you! Went to pay for my purchase using Google pay ( as i always do) and the transaction wouldn't go through. The cashier looked at my phone and saw that i had a cashapp card, I Was told that they no longer accept payments if you are using a cashapp debit card. (But I was using google pay) So i changed the card to my debit card (I always use my Google pay )and they still refused to take my payment, The supervisor on duty told me to go to a ATM? If I had my physical cards i would of just used them! I've shopped here plenty of times using the same exact form of payment and never had an issue. The whole experience was embarrassing, Totally unethical. I will never shop here again.

Good place to shop, BUT Examine Every item Carefully! Managment doesnt care if they sell you something stained, torn, messed up!! I would normally give this good will 5 stars, however for the 2nd time they refused to lower their price on a blatantly stained article of clothing. Knowing that all sales are final That is very Poor leadership especially when the tie is marked for $13 or shirt is $26 and stained/torn. The point is NOT that they had a tie with a stain on it, or messed up item, it was when the employee working in the area offered to find out if they could lower the price, and was told "No" by his manager. He was very apologetic. I Don't blame the employee, but the mentality and poor leadership should understand that they are selling 2nd hand items. The crappy part is Someone Else is going to buy that tie and miss the stain until they get home or even put it on to wear it and now you have a dissatisfied customer. The price of their items are usually far greater than what you would find at a normal thrift store, however they do have very high quality items, and this is why I go there regularly.